Operations Lead/Clinical Coordinator, FOUNDRY Port Hardy

Posted on: June 22, 2021

The Operations Lead/Clinical Coordinator is responsible for the oversight and coordination of interim services delivery through the Foundry PH development phase as well as ongoing when the centre opens. During the development phase, key responsibilities may vary slightly from ongoing responsibilities.

The FPH Clinical Coordinator, in accordance with established vision and values of the NICCCS (host agency for Foundry Port Hardy), provides leadership, supervision, clinical support, and service delivery problem solving to multidisciplinary Mental Health & Substance Use teams and Peer Support.

The FPH Clinical Coordinator provides some counselling, establishes supportive and trusting relationships that promote mental health and wellness and reduce client risk within a stepped care model and in a walk-in basis. You will work to deliver high quality, client focused programs across the continuum of community services and provide liaison to local agencies and other service providers.

Some Key Duties and Responsibilities

  • Coordinate and lead the day-to-day centre operations
  • Coordinate staff scheduling and programming
  • Provide day to day supervision and support to all members of the integrated service delivery team, working closely with partner leadership and clinical supervisors
  • Provide some direct clinical care and clinical process guidance
  • Ensure effective case planning and management, accountability to service partners
  • Nurture a positive team environment of continuous learning, effective communication, and service excellence
  • Work closely with Foundry Central to ensure effective communication, knowledge exchange, collection of data, and evaluation practices
  • Ensure best practices (such as Foundry’s Integrated Stepped Care Model, team-based care, and peer support) are at the core of service delivery
  • Respond to and provide support to team members and colleagues during critical incidents and high-risk situations
  • Establish and maintain positive working relationships with all Foundry stakeholders and North Island community resources


  • Understanding of and passion for youth and their families
  • Master’s degree in a relevant field (social work, counselling, etc.) or appropriate combination of equivalency with experience
  • 5 years of relevant employment experience including counselling, previous leadership/ supervisory experience
  • Previous experience with multi-disciplinary health care teams and primary care a significant asset
  • Crisis response skills and experience
  • Genuine commitment to service integration and improving service experiences for youth and their families
  • Previous experience with developing policies and procedures; program design and delivery a significant asset
  • Strong knowledge of local Indigenous cultures

Key Skills and Abilities

  • Strong communication, decision-making, and organizational skills
  • Knowledge of best practices related to community health, including but not limited to harm reduction, youth mental health stepped care, cultural safety, and youth and family centered care
  • Staff mentoring and development skills; ability to lead a positive working environment
  • Relationship and team-building skills with a wide variety of stakeholders
  • Excellent self-management skills in high-pressure situations
  • Ability to analyze and resolve problems with minimal direction
  • Ability to thrive in a dynamic, changing environment

This position is 35 hours/week, Monday to Friday. There may be some occasional evening or weekend work, depending on programming and special events.

Salary: Up to $87,000.00 per year, depending on qualifications and experience

Send resumes and covering letter to:

Chris Parker
Executive Director
phone: 250-949-8333