Posted on: March 14, 2023
Foundry is removing barriers and increasing access to health and wellness services for young people ages 12–24 and their caregivers through a network of youth-friendly centres across British Columbia and online. By offering integrated mental health care, substance use services, physical and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry's reach. The Medical Office Assistant (MOA) provides medical office assistant support for the centre as well as reception and administrative duties for Foundry.
Key Duties and Responsibilities
- Welcomes youth to Foundry and contributing to a positive, welcoming atmosphere in the waiting area;
- Registers and triages patients, including setting up new patients with the Foundry Toolbox system;
- Answers calls and directs to the appropriate practitioner;
- Ensures all patient demographics are up to date whenever they register to be seen;
- Makes sure that highlighted "tasks" on patient charts at registration are dealt with if directed to the MOA (e.g., fill out mental health questionnaires listed at next appointment before seen by physician or NP)
- Checks on all MOA "tasks" daily;
- Ensures patient flow during clinics;
- Keeps referrals and their status up to date;
- Notifies patients about specialist appointments or imaging appointments, notifies patients who need to return to clinic;
- Scans and uploads documents, assigns documents;
- Helps out with "runner" duties, including pregnancy tests, urine dips when needed;
- Ensures all specimens are labelled and that their requisitions are properly filled out;
- Stocks exam rooms;
- Informs manager when supplies need to be ordered;
- Intermittently helps out with patient intake if needed;
- Handles Medical Services Plan (MSP) billing and prepares sessional invoices; and
- Performs other related duties as required that may include but are not limited to supporting with social media presence, scheduling maintenance and upkeep of facility.
- MOA certificate and experience working in a medical practice;
- Experience working with youth;
- Strong knowledge of local Indigenous cultures and challenges with a commitment to cultural agility, safety and humility and
- Must maintain a satisfactory criminal records check.
Skills and Abilities
- Well-developed interpersonal skills, oral and written communication skills;
- Excellent organization, time and general management skills;
- Knowledge of MSP billing processes and medical office software;
- Ability to work independently and be a team player; and
- Ability to work a flexible schedule including evenings.
As all Foundry centres are considered healthcare facilities and are funded by the Ministry of Health, we are required to comply with all healthcare setting protocols. All staff are required to be fully vaccinated for Covid-19.
This is a permanent full time position for 35 hours a week.
Please forward a resume and cover letter to:
Nicki Ranger, Executive Director
North Island Crisis & Counselling Centre
Closing Date: March 29, 2023