Case Manager (P/T)

Job Summary

Foundry is removing barriers and increasing access to health and wellness services for young people ages 12–24 and their caregivers through a network of youth-friendly centres across British Columbia and online. By offering integrated mental health care, substance use services, primary and sexual health care, youth and family peer support and social services, Foundry makes it easier for young people to find support in their communities. Online resources and first-of-its-kind virtual care further broaden Foundry's reach.

 

The Case Manager will provide a key role in supporting youth to access services in the community and outside of Foundry Port Hardy. The Case Manager will support youth and families by assessing needs, completing necessary referrals, providing follow up for these and other services that require it, liaise with partner services, provide system navigation support and help youth and caregivers follow their service goals and plans. In addition, the Case Manager will carry a small counselling caseload of young people who may be either wait-listed or ineligible for other community counselling resources.

 

Key Duties and Responsibilities

• Plays a key role in ensuring that the centre offers a safe, welcoming, inclusive, culturally-safer and youth-friendly environment;
• Establishes a purposeful relationship with young people and supports their engagement and participation in centre services;
• Works collaboratively with youth, caregivers, outside agencies to develop and meet care goals, while maintaining the youth’s voice
• Provides intake screening, assessment and treatment to Foundry clients as part of an interdisciplinary team;
• Explores youth and caregiver needs, strengths and challenges in order to collaboratively develop, implement and evaluate care plans;
• Supports youth and caregivers in communicating needs to service partners, to make informed decisions regarding treatment options and enacting and maintenance of their care plans;
• Provides support in scheduling and follow-up of services both within and outside of Foundry Port Hardy;
• Provides individual, family and group counselling using therapeutic techniques depending on client need, within the Foundry Integrated Stepped Care Model and using Foundry core clinical modalities;
• Provides crisis intervention and support to youth and their families/caregivers;
• Leads or co-facilitates group services to promote skills development and mental health and substance use recovery and relapse prevention;
• Works collaboratively with team members to meet pre-established goals and objectives, facilitates recovery-based peer support meetings and activities;
• Works collaboratively with centre staff, community and hospital-based teams to build relationships between youth, families and systems to enhance the awareness of youth and family needs;
• Completes and maintains related records and documentation including statistics, progress reports and care plans;
• Participates in team meetings, case conferences and organizational initiatives;
• Performs other duties as assigned.

 

Qualifications

• Degree in Social Work, Child & Youth Care, Nursing or related human/social service field;
• Two years of recent, related experience working with youth and young adults across the mental health and/or substance use continuum, including experience with interventions and evidence-based treatment modalities, or an equivalent combination of education, training and experience;
• Experience with multi-disciplinary health care teams and primary care a significant asset;
• Genuine commitment to service integration and improving service experiences for youth and their families; and
• Satisfactory criminal record check and clear vulnerable sector search.

 

Skills and Abilities

• Ability to establish rapport and maintain culturally agile therapeutic relationships with young people and family members;
• Empathic and compassionate, with good listening skills and creative thinking;
• Demonstrated ability to observe and recognize changes in youth and communicate those changes to others on the care team;
• Conflict resolution and crisis intervention skills;
• High degree of self-awareness and capacity to apply appropriate boundaries and maintain confidentiality;
• Knowledge of relevant counselling and assessment techniques, particularly Cognitive Behavioral Therapy;
• Ability to promote positive change and independence;
• Broad knowledge of social, primary care, mental health and substance use services available in the community;
• Knowledge of systemic issues and risk factors facing minority groups including LGBTQ2S+ and Indigenous youth and young adults;
• Demonstrated problem-solving and decision-making skills, ability to gather and process information to support the organization and its team;
• Well-developed communication skills, ability to speak, listen and write clearly, thoroughly and professionally;
• Demonstrated organizational and time management skills, accountability, reliability and punctuality;
• Ability to work independently and show initiative, as well as be part of an interdisciplinary team; and
• Basic computer skills: experience with Microsoft Office, Excel, PowerPoint and Outlook.

 

As all Foundry centres are considered healthcare facilities and are funded by the Ministry of Health, we are required to comply with all healthcare setting protocols. All Foundry staff are required to be fully vaccinated for Covid-19.

This is a permanent part-time position for 21 hours per week.

 Please forward a resume and cover letter to:

Nicki Ranger, Executive Director
North Island Crisis & Counselling Centre
nickir@nicccs.org
(250) 949-8333

Closing Date: March 29, 2023